Returns & Exchanges

RETURNS & EXCHANGES

At Frank Fools, we want you to love what you ordered! If you need to exchange your item for a different size or style, or if you’d like to return it for a credit note, please follow the guidelines below.

Please note that we do not offer refunds or cancellations. Exchanges and credit notes are the only options available.

How to Initiate a Return or Exchange:

  1. Contact Us First:

    • Send us an email at frankfoolsindia@gmail.ccom or a WhatsApp message +919810850021 with your order number and details of the item you wish to exchange, including the desired new item and style.
    • We will respond with the return address and further instructions.

  2. Prepare Your Return Package:

    • Mail the items to the address provided by our team. Ensure the items are returned with the original tags, in their original packaging, and accompanied by the invoice.
    • Include a note with your return package indicating your order number, the item you’re returning, and your desired exchange item and style.

Return & Exchange Conditions:

  • Items must be returned within 15 days of receipt.
  • The items should be unworn, unwashed, and undamaged, with no scents such as perfume, deodorant, or detergent.
  • Ensure the items are free of make-up or tan marks.

Important Information:

  • We do not offer refunds or cancellations. Exchanges and credit notes are the only options available.
  • Altered items are not eligible for exchange.
  • Returns and exchanges are not accepted for international orders.

Shipping Delays:

During festivals, pandemics, or adverse weather conditions, your shipment may be delayed. We will do our best to ensure your parcel arrives as promptly as possible.

For any questions or assistance, please contact us at frankfoolsindia@gmail.com.